Frequently Asked Questions
What vaccines does my pet need and how far in advance?
All dogs must be current on Rabies, Bordetella, and DHLPP. We are highly recommending K-9 influenza vaccine and Lepto vaccine. For felines we require Rabies and FVRCP. We recommend vaccinating 10 days prior to boarding or daycare. We also accept titer tests in lieu of re-vaccination. PLEASE CONSULT WITH YOUR VETERINARIAN ABOUT ALL REQUIRED AND RECOMMENDED VACCINES.
My dog needs medication. Is that okay?
Yes, any medications easily administered with treats, pill pockets, cheese or canned food are A-OK. So sorry but we do not give injections like vaccines or insulin shots.
My dog is intact (not neutered) can he still play with other dogs?
Yes, if your dog has good manners and the right temperament he is totally welcome to play with the group.
If my dog is not going to socialize, how much playtime will they get?
This all depends on how many dogs we have that day who are not social. Each dog is “rotated” into the play yards one at a time. We give them as much playtime as possible and let them out to play at least twice a day.
Can I pick up or drop off my pet after hours?
In case of an emergency, after hours appointments can be scheduled for an extra fee.
I’m not sure how my dog will behave with other dogs. How will you introduce my dog to the group?
Very carefully. We have a large entry yard where we let newcomers meet with one or two seasoned daycare veterans before they go into the group. If your dog seems frightful at first, we may put them in a run so they can observe the group play from a safe place while they adjust.
Can you wash my dog’s bedding during their stay?
Yes, we inspect every dog bed every morning and always wash bedding as needed. The bedding we provide is washed, sanitized, and dried after each use.
Can I call to check on my dog?
Absolutely yes, we encourage our clients to call and check in.
What do you do if a pet becomes sick or injured during their stay?
We will contact you right away, then call your vet. If urgent, we will run your pet straight to your vet while one of our staff contacts you and your vet to let them know we are on our way.
Am I responsible for my vet bills if my dog needs veterinary service during their stay?
Yes. Since we promise to do everything possible to provide a safe and healthy environment, we ask our clients to pay their own vet bills when they sign our release of liability. All clients have to assume the risk involved in socializing dogs. Dog fights can happen at any time for any reason, and sometimes can happen for no apparent reason at all. Injuries can also occur by pure accident while dogs are playing. We promise to do everything we can to prevent fights, quickly separate any fights that may happen and not let the dogs involved socialize together again.
